Customer Care

Shipping & Delivery

What shipping methods do you offer?

All orders are shipped through DHL Express with an approximate delivery time of 3-5 business days. 

Please note we can not ship to P.O Boxes as generally shipments require a signature on delivery.

PO boxes and certain out of range countries/and regional or remote areas within Australia are not supported by DHL network and will be shipped with regular express post (5-10 business days).

How long will it take for my order to arrive?

After dispatch your order will arrive within 3-5 business days.

Please note weekend days are not business days. Please allow up to 1 business day for processing. Please note that transit times are measured at the point of dispatch.

When will my order ship?

Generally orders are dispatched the following business day after order is confirmed.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Duties and taxes:

Sommer Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order. 

Note: there are NO customs duties incurred on parcels within Australia.

Can I change my order?

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

How long will it take for me to get my order?

Estimated 3-5 business days.

How do I check on my order status?

Via the tracking details sent at shipping confirmation.

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

How do I use a promo code or store credit code?

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

What can I do if the promo code or store credit isn’t working?

If you are experiencing issues with a promo code or store credit contact our Customer Care team.