Shipping & Delivery

 Slight delays are being experienced across the DHL network - please anticipate when ordering

What shipping methods do you offer?

All domestic orders within Australia are shipped through Australia Post Standard or Express with approximate delivery times of 2-5 business days dependant on the method chosen and delivery address. All International orders are shipped with DHL Express (2-4 business days).

How long will it take for my order to arrive?

After dispatch your order will arrive within 2-5 business days.

Please note weekend days are not business days. Please allow 1-2 business day for processing of orders. Please note that transit times are measured at the point of dispatch.

When will my order ship?

Generally orders are dispatched the following business day after order is confirmed.

How can I track my order?

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

Duties and taxes:

Orders within Australia are not subject to taxes. Sommer Swim is not responsible for any customs charges or local taxes due to International shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order. 

Can I change my order?

If you need to change your order, please contact us immediately. We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled.

How long will it take for me to get my order?

Estimated 1-5 business days.

How do I check on my order status?

Via the tracking details sent at shipping confirmation.

My parcel is taking longer than the estimated delivery time, what should I do?

At times delays can occur which are outside Sommer Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

How do I use a promo code or store credit code?

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

What can I do if the promo code or store credit isn’t working?

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

Are address changes possible after your order has been confirmed?
If your order has been fulfilled address changes are not possible. If you request a change prior to fulfilment this may be possible but cannot be guaranteed.